Outside of work, I enjoy making and breaking things.
I'm a hoarder of stories, experiences, and knowledge because I believe we are a reflection of our context.
I live in the Pacific Northwest with my partner and two dogs—one of whom is mildly disappointed in my life choices. (One of my dogs I mean, I can't speak for my partner)
What’s my process you ask?
My process
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Empathize.
My process starts and ends with empathy. What does empathy mean to me? It means understanding your stakeholders, their journeys, frustrations, and aspirations. Empathy is about the human in human-centered design. If there is a secret sauce to good experiences, this is it.
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Design.
This is the easy part. Once you understand the user and what they’re doing, you just build. The project dictates the tools and this phase can be anything from hi-fidelity prototypes to thumbnail sketches on post-its. Agile is what I aim for here.
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Iterate
Nothing is perfect. Nothing is perfect, at first. Good design takes iteration and testing, and lots of it. The important thing is to learn from one's mistakes. (In case you're wondering, the missing period is intentional. We are iterating.)
Nothing is perfect. Nothing is perfect, at first. Good design takes iteration and testing, and lots of it. The important thing is to learn from one's mistakes. (In case you're wondering, the missing period is intentional. We are iterating.)
Nothing is perfect. Nothing is perfect, at first. Good design takes iteration and testing, and lots of it. The important thing is to learn from one's mistakes. (In case you're wondering, the missing period is intentional. We are iterating.)
What's in my toolbelt
Nothing is perfect Nothing is perfect, at first. Good design takes iteration and testing, and lots of it. The important thing is to learn from one's mistakes. (In case you're wondering, the missing period is intentional. We are iterating.)
FAQ
What’s are you most skilled at?
Why move from industrial design to UX design?
What tools do you use?
What is your logo?
Works’ good, but what do you do for fun?
Who even asks these questions?
What’s are you most skilled at?
Why move from industrial design to UX design?
What tools do you use?
What is your logo?
Works’ good, but what do you do for fun?
Who even asks these questions?
What’s are you most skilled at?
Why move from industrial design to UX design?
What tools do you use?
What is your logo?
Works’ good, but what do you do for fun?
Who even asks these questions?
What’s are you most skilled at?
Why move from industrial design to UX design?
What tools do you use?
What is your logo?
Works’ good, but what do you do for fun?
Who even asks these questions?
Work Experience
Work Experience
Work Experience
Work Experience
JUL, 2023 - PRESENT
Lead UX Designer, Kaiser Permanent (via Cognizant)
I spearheaded design for a benefits experience that helps over 12 million users navigate healthcare costs, achieving a 27% year-over-year increase in task completion ratings (N=20,000) through data-driven enhancements. I created end-to-end designs for multiple features informed by analytics and qualitative research, collaborating closely with PMs, developers, and health administrators to define a clear product vision and roadmap. By partnering with accessibility teams, I ensured responsive, WCAG AA-compliant designs, consistently delivering high-quality work aligned with Agile sprints and maintaining close coordination with research, content, and design system teams.
JUL, 2023 - PRESENT
Lead UX Designer, Kaiser Permanente (via Cognizant)
I spearheaded design for a benefits experience that helps over 12 million users navigate healthcare costs, achieving a 27% year-over-year increase in task completion ratings (N=20,000) through data-driven enhancements. I created end-to-end designs for multiple features informed by analytics and qualitative research, collaborating closely with PMs, developers, and health administrators to define a clear product vision and roadmap. By partnering with accessibility teams, I ensured responsive, WCAG AA-compliant designs, consistently delivering high-quality work aligned with Agile sprints and maintaining close coordination with research, content, and design system teams.
JUL, 2023 - PRESENT
Lead UX Designer, Kaiser Permanent (via Cognizant)
I spearheaded design for a benefits experience that helps over 12 million users navigate healthcare costs, achieving a 27% year-over-year increase in task completion ratings (N=20,000) through data-driven enhancements. I created end-to-end designs for multiple features informed by analytics and qualitative research, collaborating closely with PMs, developers, and health administrators to define a clear product vision and roadmap. By partnering with accessibility teams, I ensured responsive, WCAG AA-compliant designs, consistently delivering high-quality work aligned with Agile sprints and maintaining close coordination with research, content, and design system teams.
JUL, 2023 - PRESENT
Lead UX Designer, Kaiser Permanent (via Cognizant)
I spearheaded design for a benefits experience that helps over 12 million users navigate healthcare costs, achieving a 27% year-over-year increase in task completion ratings (N=20,000) through data-driven enhancements. I created end-to-end designs for multiple features informed by analytics and qualitative research, collaborating closely with PMs, developers, and health administrators to define a clear product vision and roadmap. By partnering with accessibility teams, I ensured responsive, WCAG AA-compliant designs, consistently delivering high-quality work aligned with Agile sprints and maintaining close coordination with research, content, and design system teams.
JAN, 2023 - JUN, 2023
Senior Designer, Cognizant
I designed over 15 client proposals spanning five verticals, collaborating closely with more than 100 stakeholders. My contributions included prototypes, information architecture, and proofs of concept strategically aligned with key business objectives. Additionally, I championed UX as a core organizational asset by creating thought leadership content exploring the future of utilities, media and communication, automotive, and finance industries.
JAN, 2023 - JUN, 2023
Senior Designer, Cognizant
I designed over 15 client proposals spanning five verticals, collaborating closely with more than 100 stakeholders. My contributions included prototypes, information architecture, and proofs of concept strategically aligned with key business objectives. Additionally, I championed UX as a core organizational asset by creating thought leadership content exploring the future of utilities, media and communication, automotive, and finance industries.
JAN, 2023 - JUN, 2023
Senior Designer, Cognizant
I designed over 15 client proposals spanning five verticals, collaborating closely with more than 100 stakeholders. My contributions included prototypes, information architecture, and proofs of concept strategically aligned with key business objectives. Additionally, I championed UX as a core organizational asset by creating thought leadership content exploring the future of utilities, media and communication, automotive, and finance industries.
JAN, 2023 - JUN, 2023
Senior Designer, Cognizant
I designed over 15 client proposals spanning five verticals, collaborating closely with more than 100 stakeholders. My contributions included prototypes, information architecture, and proofs of concept strategically aligned with key business objectives. Additionally, I championed UX as a core organizational asset by creating thought leadership content exploring the future of utilities, media and communication, automotive, and finance industries.
DEC, 2019 - DEC, 2022
Senior UX Designer, JB Hunt (via Cognizant)
I led a team of two designers and one researcher across three products, emphasizing mentorship and skill development. Collaborating closely with nine development pods spanning four product teams, I designed over 40 features, including dashboards, instant messaging, and driver-truck management, ultimately improving usability by 65% for over 15,000 enterprise users. Additionally, I developed four modular design patterns to enhance the scalability and consistency of our design system. My contributions were recognized through two Transportation Success awards, and I presented our work regularly to VP-level leadership and more than 50 stakeholders.
DEC, 2019 - DEC, 2022
Senior UX Designer, JB Hunt (via Cognizant)
I led a team of two designers and one researcher across three products, emphasizing mentorship and skill development. Collaborating closely with nine development pods spanning four product teams, I designed over 40 features, including dashboards, instant messaging, and driver-truck management, ultimately improving usability by 65% for over 15,000 enterprise users. Additionally, I developed four modular design patterns to enhance the scalability and consistency of our design system. My contributions were recognized through two Transportation Success awards, and I presented our work regularly to VP-level leadership and more than 50 stakeholders.
DEC, 2019 - DEC, 2022
Senior UX Designer, JB Hunt (via Cognizant)
I led a team of two designers and one researcher across three products, emphasizing mentorship and skill development. Collaborating closely with nine development pods spanning four product teams, I designed over 40 features, including dashboards, instant messaging, and driver-truck management, ultimately improving usability by 65% for over 15,000 enterprise users. Additionally, I developed four modular design patterns to enhance the scalability and consistency of our design system. My contributions were recognized through two Transportation Success awards, and I presented our work regularly to VP-level leadership and more than 50 stakeholders.
DEC, 2019 - DEC, 2022
Senior UX Designer, JB Hunt (via Cognizant)
I led a team of two designers and one researcher across three products, emphasizing mentorship and skill development. Collaborating closely with nine development pods spanning four product teams, I designed over 40 features, including dashboards, instant messaging, and driver-truck management, ultimately improving usability by 65% for over 15,000 enterprise users. Additionally, I developed four modular design patterns to enhance the scalability and consistency of our design system. My contributions were recognized through two Transportation Success awards, and I presented our work regularly to VP-level leadership and more than 50 stakeholders.
JAN, 2015 - NOV, 2015
Jr. Design Researcher, Centre for Knowledge Societies
I conducted ethnographic studies for a workstation funded by the Bill & Melinda Gates Foundation, specifically tailored for rural India and extremely resource-constrained environments. Based on user testing and stakeholder feedback, I developed over 50 mockups and six prototypes. Additionally, I facilitated more than 15 workshops with government employees and healthcare professionals, capturing critical insights from challenging, low-resource settings to guide product direction.
JAN, 2015 - NOV, 2015
Jr. Design Researcher, Centre for Knowledge Societies
I conducted ethnographic studies for a workstation funded by the Bill & Melinda Gates Foundation, specifically tailored for rural India and extremely resource-constrained environments. Based on user testing and stakeholder feedback, I developed over 50 mockups and six prototypes. Additionally, I facilitated more than 15 workshops with government employees and healthcare professionals, capturing critical insights from challenging, low-resource settings to guide product direction.
JAN, 2015 - NOV, 2015
Jr. Design Researcher, Centre for Knowledge Societies
I conducted ethnographic studies for a workstation funded by the Bill & Melinda Gates Foundation, specifically tailored for rural India and extremely resource-constrained environments. Based on user testing and stakeholder feedback, I developed over 50 mockups and six prototypes. Additionally, I facilitated more than 15 workshops with government employees and healthcare professionals, capturing critical insights from challenging, low-resource settings to guide product direction.
JAN, 2015 - NOV, 2015
Jr. Design Researcher, Centre for Knowledge Societies
I conducted ethnographic studies for a workstation funded by the Bill & Melinda Gates Foundation, specifically tailored for rural India and extremely resource-constrained environments. Based on user testing and stakeholder feedback, I developed over 50 mockups and six prototypes. Additionally, I facilitated more than 15 workshops with government employees and healthcare professionals, capturing critical insights from challenging, low-resource settings to guide product direction.
Still have questions?
Have questions about my work, me, or just want to chat? Drop me a line and we’ll set something up!
Want to see more details before we talk? Here’s my resume.
I hope you have a gorgeous day!
I hope you have a gorgeous day!
I hope you have a gorgeous day!
I hope you have a gorgeous day!